AI CHATBOTS FOR HR SERVICE DELIVERY AT HCL TECHNOLOGIES

Abstract

The way businesses handle employee contacts and optimize HR procedures has changed as a result of the incorporation of AI chatbots into HR service delivery. AI-powered chatbots have been used by HCL Technologies to improve HR productivity by instantly responding to employee inquiries about payroll, leave administration, hiring, and policy clarifications. These chatbots guarantee precise and consistent information distribution throughout the company, lessen manual labor, and speed up response times. HCL's AI chatbots leverage machine learning and natural language processing to adapt to user behavior and provide context-aware and customized solutions. Additionally, the solution increases overall productivity and employee happiness by allowing HR personnel to concentrate on strategic goals rather than tedious activities. This paper outlines the advantages, difficulties, and potential applications of AI chatbots in HCL Technologies' HR service delivery.